What payment method can I use to buy a Goldshell X5 miner?

So far we only accept the payment transferring though bank system. We are sorry that we do not accept other payment methods such as paypal, credit card etc. Also, RMB is the only currency we accept.


How am I supposed to do when I am making the payment?

When you are transferring the payment to our company, please make sure that you write the right company name and account information. These are very important to avoid the unnecessary loss.


After I purchased the Goldshell X5 miner, does my payment include the shipping fees?

We are sorry that the shipping fees are not included in the payment. Customer must pay the shipping fees separately. The default shipping method is SF Express. Since SF express is the third party, our company will only promise that the starting time of the shipment is accurate, we are not able to guarantee the exact arriving time of every shipment. The estimated arriving time is based on the estimation made by the third party. It is also the third parties’ responsibilities to make sure every shipment arrives at the destination safe and without damage.


How could I request installation services after I purchased the Goldshell X5 miner?

Intchains provides professional installation services to our customers worldwide. However the installation service fee is not included in the Goldshell X5 miner payment. We charge extra fees to customers whoever need the installation services according to our installation standard policies in different countries.


Does the Goldshell X5 miner product include power supply unit(PSU)?

Goldshell X5 miner product does not include power supply unit(PSU). PSU is sold separately.


Can I have refund after I purchased the machine or can I change to a new one if I am not satisfied with the original one?

Once the machine has been sold, we are sorry that we cannot cancel the order and refund our customer. We will replace the machine to our customer only if product itself has quality issues. Besides, digital currencies’ price fluctuate with the current market price, so miner’s price also fluctuates. Once the miner has been sold out, we will not charge or compensate the price difference of the machine to our customers. We reserve the right to adjust the miner’s price as well.


Does Goldshell X5 miner comes with warranty

Goldshell X5 miner comes with 180 days limited warranty. If the machine becomes scrapped item, warranty obligations will be terminated immediately. Scrapped item include but not limited to the following conditions:

  • Burnt computing board
  • Burnt controller
  • Oxidized or corroded computing board
  • Oxidized or corroded controller
  • Physically damaged computing board
  • Physically damaged controller
  • Liquid damaged computing board
  • Liquid damaged controller

After I set up the miner, it is not running normally, can I open the miner to check it?

Every Goldshell X5 miner is equipped with anti tamper label, please do not tear it down to open the machine. Warranty will automatically be terminated right after anti tamper label is broken. If miner is not functioning properly, please contact our customer services immediately.


Do I have to pay extra taxes when I buy the Goldshell X5 miner?

Any price listed on the Goldshell official website already included taxes in China. However if you are in the territory out of the People’s Republic of China. This price does not include the taxes in your own country/rigion.

How to request invoice?

Invoice will be shipped separately to our customers after we ship the Goldshell X5 miner.


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